Terms and Conditions

Effective date: November 2, 2026

Welcome to Traded Tales! We're a small, family-run business in Arizona, and we rent Yoto audio cards to families by mail. These Terms and Conditions ("Terms") explain how your membership works. When you sign up, subscribe, or buy a gift membership on tradedtales.com, you agree to these Terms. In these Terms, "we," "us," and "Traded Tales" mean Traded Tales LLC, and "you" and "member" mean the parent or guardian who holds the account.

The short version

This summary is here to help, but the full Terms below are what apply.

1. Who Can Join

1.1. You must be a parent or legal guardian who is at least 18 years old to create an account.

1.2. One account per family, please.

1.3. You agree to give us accurate information, including a correct shipping address, and to keep it up to date.

1.4. Please keep your login information secure. You're responsible for activity on your account. If you think someone else has used your account, let us know right away.

2. Membership Plans and Billing

2.1. Plans. We offer three monthly plans:

| Plan | Price | What you get each month | |---|---|---| | Discovery | $14.99/month | 3 credits | | Pathfinder | $19.99/month | 6 credits | | Voyager | $34.99/month | 15 credits |

1 credit = 1 card. Prices are plus applicable sales tax.

2.2. Billing. Plans are billed monthly through Stripe. Your first charge happens when you sign up, and you'll be charged again on the same day each month until you cancel. By subscribing, you authorize us (through Stripe) to charge your payment method on file each month, plus any fees described in these Terms.

2.3. Automatic renewal. Your membership renews automatically each month until you cancel (see Section 9).

2.4. 3-Month Special. From time to time we offer a 3-month special: you prepay 3 months of a plan at a discount. Right now that's Discovery $34.99, Pathfinder $44.99, or Voyager $79.99 for 3 months (plus applicable tax). It runs as our Launch Special through November 21, 2026, then as our Black Friday Special from November 22 through December 1, 2026 (Arizona time). After the 3 months, your membership simply continues at the regular monthly price of your plan until you cancel. The 3-Month Special is already discounted, so it can't be combined with the friend referral discount or other promo codes. Special prices are only available while the special is running.

2.5. Failed payments. If a monthly payment doesn't go through, your account is paused right away, so new picks and orders are on hold until the payment is made. We'll email you a link to update your card, and Melissa will reach out to help. Your saved credits stay in your account. As soon as the payment goes through, your account picks back up on its own.

2.6. Changing plans. Card-paying members can switch plans with Manage my plan on their Account page. Plan changes take effect on your next billing date, and your new price and monthly credits start then. This includes upgrades to Voyager.

3. Credits

3.1. Each month, your plan adds credits to your account. 1 credit = 1 card.

3.2. Rollover. Unused credits roll over for up to 3 months. After 3 months, unused credits expire.

3.3. Using saved credits. You can use saved credits all at once, up to 20 cards per shipment.

3.4. Credits have no cash value, can't be exchanged for money, and aren't refundable.

3.5. Canceling or pausing. If you cancel your membership, any unused credits are lost when your membership ends. They can't be refunded or saved for later. If you pause your membership (Section 6), your unused credits are kept and are waiting for you when the pause ends.

4. How Rentals and Returns Work

4.1. Rental period. Each rental is 30 days, plus 5 days we allow for the mail. Your cards are due back 35 days after the day your order is marked shipped, and your due date shows on your Account page.

4.2. All plans. Keep your cards until your due date, mail them back, and then pick your next set. Your next set ships once your return is scanned by the post office.

4.3. Prepaid returns. Every shipment includes a prepaid return envelope. Please use it to send cards back.

4.4. Shipping. Traded Tales pays shipping both ways. We currently ship within the United States only.

4.5. Grace period. We know life with kids is busy! If you're running late, you have a 7-day grace period after your due date to get your cards back to us.

4.6. After the grace period. If a card isn't returned by the end of the 7-day grace period (that's 42 days after your order was marked shipped), it will be treated as a lost card and charged the lost-card replacement fee: $25 per standard card or $60 per premium card (see Section 5). Melissa will always reach out to you before charging. If the card is returned later, see Section 5.5.

4.7. Coming-soon cards. Some cards in our library are marked "Coming soon." You can browse them and tap the heart to save them for later, but they can't be picked or ordered until they're available.

4.8. Lost in the mail. Traded Tales provides the return tracking on your prepaid envelope. If tracking shows your cards left your house but never made it back to us, we'll take it up with the post office, and you won't be charged. If cards are never sent back, then after our reminders and the 7-day grace period, the lost-card replacement fee applies: $25 per standard card or $60 per premium card (see Sections 4.6 and 5).

5. Lost or Damaged Cards

5.1. Normal wear is fine. Cards get loved, and small scuffs and signs of normal use are expected. You won't be charged for normal wear.

5.2. Replacement fees. If a card is lost, not returned by the end of the grace period, or damaged beyond normal wear, the replacement fee is:

• $25 per standard card
• $60 per premium card

5.3. Premium cards. Premium cards are marked in our library. Currently, all Harry Potter and Percy Jackson cards are premium cards. We'll keep this list up to date here and in the library.

Here is the current list of premium cards:

• Loading the premium card list…

5.4. We'll reach out first. Before charging any replacement fee, Melissa will contact you to talk it through. By becoming a member, you authorize us to charge your card on file for replacement fees after we've reached out.

5.5. If a lost card turns up later. If a card we charged as lost (including a card not returned by the end of the grace period) is later returned, the replacement fee is not refunded, because Traded Tales has already purchased a replacement card. As a thank-you for sending it back, we'll add 1 extra credit to your account.

6. Pausing Your Membership

6.1. Pause for 1 month. Card-paying members can pause their membership for 1 month with the Pause 1 month button on their Account page. You can pause once every 6 months.

6.2. How a pause works.

• Cards come back first. Any cards you have at home need to be returned before a pause starts. If you still have cards out when you ask, your pause starts on its own as soon as they're all back with us. You can cancel the request until then.
• No picks during the pause. New picks and orders are on hold while you're paused (and while your pause is waiting on returns).
• Billing stops for the month. You won't be billed during the pause, and your regular monthly billing picks back up after 1 month.
• Your credits are kept. Unused credits stay in your account through the pause, and we push their expiration date back by the length of the pause.

Arizona ESA families don't need to pause. Just skip your next ClassWallet payment, and your plan waits for you (Section 7).

7. Arizona ESA Families

7.1. Traded Tales is an AZ ESA Vendor.

7.2. Arizona ESA families are invoiced and pay through ClassWallet instead of with a card in Stripe. ESA families can choose a monthly plan or 3 months up front (including the 3-Month Special while it's running).

7.3. Fees and tax on ESA invoices. ClassWallet charges vendors a 2% fee. That fee is passed on and shows as its own line on your invoice (2% of the subscription amount). Arizona sales tax of 8.3% is added to the subscription amount; it is not charged on the ClassWallet fee.

7.4. Paying and pausing. ESA families can pick their cards first, and the order ships once the ClassWallet payment clears. If an invoice for the next period isn't paid, the plan is paused: no new cards ship and no new credits are added until payment comes through, and then the plan picks right back up.

7.5. Card on file for lost or damaged cards. We ask ESA families to keep a card on file in Stripe only for lost or damaged card fees (Section 5). It is not charged for your plan.

7.6. All other parts of these Terms (rental periods, returns, credits, and lost or damaged cards) apply to ESA families too. A card on file is required for every ESA family, so we can recover the cost of cards that are lost, damaged, or not returned.

8. Gift Memberships

8.1. Gift memberships last 3 months and are available at these prices:

| Gift | Price | |---|---| | Discovery – 3 months | $34.99 | | Pathfinder – 3 months | $44.99 | | Voyager – 3 months | $79.99 |

8.2. Gift memberships are a one-time payment and do not auto-renew. You can buy one online at tradedtales.com (the “Give a gift” page). We email the gift code to the buyer right after payment, along with a printable gift card. If the buyer chooses, we also email the gift to the recipient on the date the buyer picks; otherwise the buyer gives it to them in person.

8.3. Gift codes. Every gift comes with a gift code. Each code can be redeemed once, by one family, either when they create their account or later on their Account page. A gift code is good for 24 months from the date it was bought (the “good until” date is shown on the gift card and in the gift emails). After that date the code can no longer be redeemed. For a family without a plan, the gift plan starts the moment it's redeemed: the first month's credits are added right away and the next month's credits are added on the same day each following month. No payment method is needed to redeem a gift.

8.4. Gifts for families who already have a plan. A gift can be added to an account that already has a plan. The gift starts when the month you've already paid for ends. For the 3 gift months you get the gifted plan's cards each month, and we pause your own plan's billing, so your card (or your ESA invoice) isn't charged during those months. When the gift ends, your own plan picks back up automatically at its normal price, with no action needed from you.

8.5. The person receiving the gift creates an account and agrees to these Terms, including the rules on returns and lost or damaged cards.

8.6. Gift refunds. A gift membership can be refunded only if nothing has shipped yet. Once the first shipment has gone out, the gift is no longer refundable.

8.7. When a gift ends. At the end of the 3 months, the gift plan ends on its own. No one is charged. Any cards still at home follow the normal return rules in Sections 4 and 5, and the family is welcome to choose a paid plan to keep going. Gift credits follow the same rollover rules as other credits (Section 3). If the family starts a paid plan, their unused gift credits roll over and can still be used. If they don't, any unused gift credits end when the gift ends.

9. Canceling Your Membership

9.1. You can cancel anytime. Card-paying members can cancel (or switch plans or update their card) with Manage my plan on their Account page. ESA families can cancel by contacting us or simply not paying the next invoice. When you cancel, you keep access to your membership until the month you've already paid for ends. Any cards you still have need to come back (see Section 9.3).

9.2. Your cancellation takes effect at the end of your current billing period. You won't be charged again after that.

9.3. Any cards you still have must be returned by their due date. Sections 4 and 5 (returns, grace period, and lost or damaged cards) still apply until all cards are returned.

9.4. Refunds. We don't offer refunds for partial months. When you cancel, you keep your membership through the end of the billing period you've already paid for. (Gift memberships have their own refund rule in Section 8.6, and lost-card fees are covered in Section 5.5.)

9.5. We may suspend or close an account that breaks these Terms, for example for cards that aren't returned, abuse or misuse of cards or our service, or chargebacks.

10. Our Cards and Content

10.1. All cards remain the property of Traded Tales. You're renting them, not buying them.

10.2. You may not copy, resell, or relink or transfer the content on our cards. Our cards are linked to the Traded Tales account.

10.3. Yoto is a trademark of its owner. Traded Tales is an independent business and is not affiliated with, endorsed by, or sponsored by Yoto.

11. Friend Referrals and Promo Codes

11.1. Friend referrals. Every family gets a referral code to share. A friend who signs up with your code gets 50% off their first month of a monthly plan, and you get 2 extra cards (credits) once they've paid. The friend discount can't be combined with the 3-Month Special or other promo codes. Referral credits follow the same rules as other credits and have no cash value.

11.2. Promo codes are limited to one per account unless the offer says otherwise.

11.3. Promo codes can't be combined with other codes or offers, and they have no cash value.

12. Safety

12.1. Children should use the cards with adult supervision.

12.2. Choking caution: cards may contain or break into small parts. Keep them away from very young children who might put them in their mouths.

13. Your Privacy

13.1. We use your information only to run your membership, such as shipping your cards, billing you, and sending you emails about your account.

13.2. Your information stays with Traded Tales. We never sell it, and we never share it for anyone else's marketing.

13.3. Payments are processed by Stripe. We do not store your card numbers.

13.4. Our Privacy Policy explains what we collect and how we use it in more detail.

14. Limitation of Liability

14.1. We work hard to send clean, working cards on time, but our service is provided "as is." We can't promise that every card will be available when you want it or that shipping will never be delayed.

14.2. We aren't responsible for problems with Yoto players, the Yoto app, or Yoto's services, which are run by Yoto and not by us.

14.3. To the fullest extent allowed by law, Traded Tales is not liable for indirect, incidental, or consequential damages. Our total liability for any claim related to your membership is limited to the amount you paid us in the 3 months before the claim.

14.4. Nothing in these Terms limits any rights you have that can't be limited under the law.

15. Changes to These Terms or Prices

15.1. We may update these Terms or our prices from time to time. If we do, we'll let you know by email at least 30 days before the change takes effect.

15.2. If you keep using your membership after a change takes effect, that means you accept the updated Terms. If you don't agree, you can cancel anytime.

16. Governing Law

16.1. These Terms are governed by the laws of the State of Arizona.

16.2. If there's ever a problem, please contact us first. We'd much rather work it out with you directly. If we can't, any legal dispute will be handled in the state or federal courts located in Maricopa County, Arizona, and you and we agree to those courts. Either of us may instead bring a claim in small claims court, as long as the amount is within that court's limit.

17. Contact Us

Have a question about these Terms or your membership? We'd love to hear from you.

• Use the Contact form on tradedtales.com
• Email us at tradedtalesaz@gmail.com
• Text us at 602-935-YOTO (9686)
• Mail: Traded Tales, PO Box 508, Higley, AZ 85236

Thank you for being part of the Traded Tales family!